store policies
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Returns & Refunds
Thank you for choosing to purchase from Sainte Trinité. We appreciate your support and are committed to providing you with high-quality products/services.
Please be advised that all sales are final and we do not offer any returns or refunds. Before shipment, the purchase can be canceled please email us ASAP.
Otherwise, once a purchase is made, it cannot be canceled or refunded for any reason, including but not limited to a change of mind, dissatisfaction with the product or service, or unforeseen circumstances.
We take pride in the quality of our products/services and strive to ensure that they meet the highest standards. However, if you encounter any issues with your purchase before it is shipped, please do not hesitate to contact us and we will do our best to address your concerns.
Please note that any attempt to initiate a chargeback or dispute with your payment provider will be viewed as a breach of this no-return or refund policy and may result in legal action.
By making a purchase from our business, you acknowledge that you have read, understood, and agree to abide by this no-return or refund policy.
Thank you for your understanding and cooperation.
Shipping Policies
Sainte Trinité strives to ensure that our customers receive their orders in a timely and efficient manner. To that end, we have established the following shipment period policy:
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Processing Time: First, to avoid difficulties, please ensure you have the correct address you would like your items to be shipped to. If the address is incorrect, extra shipping charges may be incurred, or the package is at risk of being lost. We aim to process and ship all orders within 2 business days of receiving them. However, during busy periods or promotions, processing times may take longer.
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Shipping Time: Our standard shipping times vary based on the shipping method selected during checkout and the customer's location. For domestic orders, we offer a flat rate of $7 shipping for standard shipping (3-5 business days) Please note that shipping times are estimates only and are not guaranteed.
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International Shipping: We do offer international shipping to all countries. Shipping times for international orders vary based on the destination country. For all international orders, shipping is $25. Please be advised that customers are responsible for the tracking and delivery of their packages. If you would like added insurance please email us.
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Delivery Attempts: Our shipping carriers will make up to three delivery attempts to the address provided for the order. If delivery is unsuccessful after three attempts, the order will be returned to us, and the customer will be responsible for any additional shipping fees to resend the package.
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Shipping Delays: Occasionally, there may be shipping delays due to unforeseen circumstances such as weather events or shipping carrier delays. While we cannot control these situations, we will do our best to keep our customers informed and provide updates on any delays.
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Tracking Information: Once an order has shipped, customers will receive a tracking number via email. Customers can use this tracking number to track their package and stay up-to-date on its delivery status.
By placing an order with Sainte Trinité, customers agree to these shipment period policies.
We value our customers' satisfaction and will do everything we can to ensure that their orders are shipped and delivered promptly and efficiently. If you have any questions or concerns about our shipment period policy, please do not hesitate to contact us.
We aim to provide the best possible customer service and will do our best to ensure a smooth and efficient shipping experience for all customers.
Privacy Policy
At our Sainte Trinité, we value your privacy and are committed to protecting your personal information. This privacy policy explains what information we collect from you, how we use it, and how we protect it. By using our website, you consent to our collection and use of your information in accordance with this privacy policy.
Information we collect
We collect various types of information when you use our website, including:
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Personal information: such as your name, email address, phone number, billing and shipping addresses, and payment information.
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Transaction information: including details about the products you purchase, the payment method you use, and shipping information.
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Log information: we collect information about your use of our website, such as the pages you visit, the links you click, and your IP address.
How we use your information
We use the information we collect for the following purposes:
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To process and fulfill your orders, including shipping and billing.
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To communicate with you about your orders, promotions, and other news related to our website.
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To improve our website and customer experience, including by analyzing user behavior and preferences.
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To prevent and detect fraud and other illegal activities.
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To comply with legal obligations and regulatory requirements.
How we protect your information
We take the security of your personal information seriously and have implemented technical and organizational measures to protect it. This includes:
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Encryption: we use industry-standard encryption technologies to protect your data during transmission.
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Access controls: we restrict access to your personal information to employees and contractors who need it to perform their job functions.
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Data retention: we retain your personal information only as long as necessary to fulfill the purposes for which it was collected.
Your rights
You have certain rights with respect to your personal information, including the right to:
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Access: you can request access to the personal information we hold about you.
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Rectification: you can request that we correct or update your personal information.
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Deletion: you can request that we delete your personal information, subject to certain legal limitations.
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Objection: you can object to our processing of your personal information in certain circumstances.
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Portability: you can request a copy of your personal information in a structured, machine-readable format.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website or by other means.
Please contact us if you have any questions or concerns about our privacy policy or practices.
